![]() ![]() ![]() This is a great place to get support, find answers and tips to your technical queries. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Here's the Instructions for you through a video - Click here Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.įor more details, please use this support document for - HP Printers - Changing from a USB to a Wireless Connection.Please click here to download and install the software.Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.Under print server properties, go to drivers - remove any entry there as well.Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between.Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.First, unplug the USB cable from the printer if present.If the issue persists, also try clean installing the printer drivers.Go to services again - Start the print spooler.Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.Press “Windows key” + “r” to get the “Run” window.You may uninstall the printer from the root level and then reinstall it by following the steps below: ▲ Select your network from the list of detected networks. On the Wireless summary screen, touch Settings and then touch Wireless Setup Wizard.ģ. From the Home screen on the printer display, touch the Wireless icon.ī. Write down your network name (SSID) and WEP key or WPA passphrase.Ī. To connect the product with the Wireless Setup Wizardġ. Now run the wireless setup wizard on the printer to connect to the network: Use the arrow mark and scroll down to Restore Network Defaultsįollow the onscreen the instructions to restore the printer to network defaults. If the issue persists, I would suggest here is to restore the printer to the network defaults and then try to connect the printer to the network:įrom the Home screen on the printer display, touch the Wireless icon. If the printer remains offline, continue to the next step. If a screen prompts you to make your printer the default printer, click Yes. ![]() If a screen prompts you to turn on printer updates, click Yes. If there is a connection problem, follow the instructions in HP Print and Scan Doctor. If your printer in not in the list, turn it off and on, and then click Retry. Once HP Print and Scan Doctor opens, click Start, and then select your printer. Run HPPSdr.exe from the download location on your computer. Use HP Print and Scan Doctor to check connectivityĭownload a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions. Again wait for a couple of minutes so that the lights are all steady. Wait till all the lights are steady and idle. Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged. Let’s start by performing a network power drain. Chinese you for posting your query on HP Community,. ![]()
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